Case Studies
Every project and every client is unique, each bringing a lot of work but also many valuable lessons. See what we have done so far and become a part of our story.
Flowee & VeloBank – Obsługa procesu kredytowego
VeloBank – a financial institution providing modern and transparent financial products, simple procedures, and fast, competent service – aimed to implement a modern workflow system within five months.
To meet these challenges, the system was built on Flowee, a proprietary BPM-class system developed by Finture.
To meet these challenges, the system was built on Flowee, a proprietary BPM-class system developed by Finture.
Automating credit card applications
The client expected to increase credit card sales from the remote channel, and thus reduce the cost of this product.
The development of a simple and simplified risk assessment model allowed us to find a compromise between Electronic Banking (customer experience) and the Risk Department (ensuring the stability of the Bank).
The development of a simple and simplified risk assessment model allowed us to find a compromise between Electronic Banking (customer experience) and the Risk Department (ensuring the stability of the Bank).
Automation of credit limit application
In addition to increasing credit limit sales through the remote channel, the goal was to improve the customer experience (omnichannel approach).
Integration with the bank's environment (over 100 integration services) was a challenge, but technical verification conducted from the beginning of the project helped mitigate this risk.
Integration with the bank's environment (over 100 integration services) was a challenge, but technical verification conducted from the beginning of the project helped mitigate this risk.
Automation of customer retention
The client sought support in the area of customer retention. The solution aimed to improve existing metrics while keeping operational costs limited.
One of the project challenges was the personalization of offers prepared for customers. As part of the project, we focused on analyzing the bank's existing data and how this data could be gathered by the Customer Service Consultant during a phone conversation with the client.
One of the project challenges was the personalization of offers prepared for customers. As part of the project, we focused on analyzing the bank's existing data and how this data could be gathered by the Customer Service Consultant during a phone conversation with the client.
Opening Selfie Accounts
Many processes are carried out through remote channels without the possibility of physical identity verification. Therefore, the client expected a verification process that would compare data from the customer's identification document with a "selfie" taken during the process.
On the other side of the spectrum are the risk, compliance, and security departments, responsible for ensuring the bank's stability and security.
On the other side of the spectrum are the risk, compliance, and security departments, responsible for ensuring the bank's stability and security.
Bussiness process automation
The client initiated a business process optimization program, which created the need for a tool to support both business and IT in implementing new processes and optimizing existing ones.
Finture delivered a proprietary BPM-class solution that enables agile process design, decision rule management, versioning, and integration with the client’s domain systems.
Finture delivered a proprietary BPM-class solution that enables agile process design, decision rule management, versioning, and integration with the client’s domain systems.
Introduction of VAS in the Mobile Channel
The client aimed to increase revenue streams from the sale of additional products generated through the remote channel. The introduction of an additional product was also driven by the desire to attract more customers to the bank.
At the same time, the client expected full automation of the process to ensure that the delivered solution maintained an appropriate level of profitability.
At the same time, the client expected full automation of the process to ensure that the delivered solution maintained an appropriate level of profitability.
Social Media Ad Optimizer
An American startup sought a solution to automate the execution of advertising campaigns both online and on physical platforms—such as smart TVs, taxi ads, and point-of-sale displays—while enabling precise target audience segmentation.
The project challenge was to design the solution architecture in a way that allowed for processing large datasets within a short time (response times below 30 ms).
The project challenge was to design the solution architecture in a way that allowed for processing large datasets within a short time (response times below 30 ms).
Automation of internal IT processes
A large logistics company, dealing with high employee turnover (over 10,000 employees, including couriers), needed a solution to streamline processes, reduce handling time, minimize errors, and enhance security by limiting access to the necessary minimum.
Frequent employee turnover and the need to address security concerns raised the priority of the IT4IT solution. A major project challenge was inventorying all processes and understanding their workflows.
Frequent employee turnover and the need to address security concerns raised the priority of the IT4IT solution. A major project challenge was inventorying all processes and understanding their workflows.
Digital Transformation of Credit Instructions
The client aimed to increase automation in the issuance of credit instructions to reduce operational costs. One of the proposed solutions was enabling instruction management through the online channel.
Instructions previously submitted at bank branches were made available through electronic and mobile banking, relieving branch workload and providing consumers with greater and easier access to the product. The project team quickly responded to the client's needs by automating back-office processes, which handled 80% of standard cases.
Instructions previously submitted at bank branches were made available through electronic and mobile banking, relieving branch workload and providing consumers with greater and easier access to the product. The project team quickly responded to the client's needs by automating back-office processes, which handled 80% of standard cases.
Insurance sales automation
The client aimed to expand their portfolio in the area of sales and renewals of motor insurance for offered leases. The solution was designed to enable the online generation of competitive offers from various insurance companies.
Competition in the motor insurance market is intense, and personalizing offers for individual consumers is key. Presenting an offer from just one insurance company is insufficient to meet market demand.
Competition in the motor insurance market is intense, and personalizing offers for individual consumers is key. Presenting an offer from just one insurance company is insufficient to meet market demand.
Optimizationof business processes for corporate clients
The client serves a strategic segment of large enterprises and the corporate sector, where each new entity signing a bank account agreement expects the swift activation of various accompanying products and the individual customization of services according to arrangements made with their advisor.
The analytical work of the Finture team was divided into several stages. The first stage was a comprehensive inventory of processes related to the onboarding of new corporate clients.
The analytical work of the Finture team was divided into several stages. The first stage was a comprehensive inventory of processes related to the onboarding of new corporate clients.
Development and Maintenance of a CRM-Class System
The client independently developed a CRM-class system for corporate client advisors. After many years of continuous changes, the system's architecture required restructuring to keep up with the growing needs of analysts and client advisors.
The project team took over the CRM-class system from the bank's business team and undertook the challenging task of inventorying the data sources used (multiple isolated databases) and reconstructing a large number of SQL queries.
The project team took over the CRM-class system from the bank's business team and undertook the challenging task of inventorying the data sources used (multiple isolated databases) and reconstructing a large number of SQL queries.
Moduł Invoice Reader
Reducing the manual workload of the main secretariat staff in mass data processing from incoming invoices and accounting notes. Utilizing advanced tools to optimize this process and automatically transfer key accounting data to the EDM-class system without employee involvement.
The project included a thorough analysis of the processed documents, including their types, the structure of the data they contained, the image quality of scanned paper invoices, input channels into the process, and the target requirements for modifying the current EDM system interface.
The project included a thorough analysis of the processed documents, including their types, the structure of the data they contained, the image quality of scanned paper invoices, input channels into the process, and the target requirements for modifying the current EDM system interface.
Integration of the E-Commerce Platform with Existing Systems
The client was developing a new online store based on the ready-made eCommerce solution, BigCommerce, and required support with integration.
The client decided to launch a new online store to improve eCommerce order processing. The primary goal of the project was to integrate the new eCommerce platform with existing systems for order fulfillment and management. A key challenge was implementing the integration without using webhook mechanisms due to the client's security concerns.
The client decided to launch a new online store to improve eCommerce order processing. The primary goal of the project was to integrate the new eCommerce platform with existing systems for order fulfillment and management. A key challenge was implementing the integration without using webhook mechanisms due to the client's security concerns.
Continuous Integration and Deployment
The client was looking for a way to accelerate the delivery of IT solutions to the production environment and eliminate repetitive tasks performed by developers.
The need to standardize a single Software Development Life Cycle (SDLC) across the client's various technologies (including .NET and WebMethods) posed a challenge for the project team. The proposed solution, based on Azure DevOps, enabled the creation of a technology-agnostic approach while also supporting cloud migration.
The need to standardize a single Software Development Life Cycle (SDLC) across the client's various technologies (including .NET and WebMethods) posed a challenge for the project team. The proposed solution, based on Azure DevOps, enabled the creation of a technology-agnostic approach while also supporting cloud migration.
