Case studies

Each project and each client is unique, each involves a lot of work, but also many valuable lessons.

Zobacz, co zrobiliśmy do tej pory i stań się częścią naszej historii.

Every project and every client is unique. Each brings its own challenges, requires dedication, and leaves us with valuable lessons learned. Discover what we have delivered so far – and become part of our story.

  • Banking

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  • Business process automation

Corporate lending process – fully digital, no paper, no email

Context: A modern financial institution focused on streamlined procedures and fast customer service.
Challenge: Paper-based document exchange and fragmented communication spread across email channels, leading to delays and operational inefficiencies.
Goal: Implement a workflow platform enabling end-to-end digital processing of corporate credit applications.
  • 5
  • mo
project delivery time
  • Banking

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  • Business process automation

Credit card application via web and mobile in minutes

Context: Expanding remote credit card sales within a complex, multi-system banking environment.
Challenge: Conflicting priorities across business units, particularly Risk, Sales, and Compliance teams.
Goal: Align stakeholder expectations and successfully launch a seamless credit card sales process across digital channels.
  • 3
  • min
from application to signed agreement
  • Banking

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  • Business process automation

Credit limit available online and across all channels

Context: Supporting a digital banking platform serving more than 3 million active users.
Challenge: Moving credit product sales from traditional channels to fully digital customer journeys.
Goal: Implement an omnichannel approach that allows customers to start and complete applications seamlessly across different channels and touchpoints.
  • 40
  • %
of applications submitted through remote channels
  • Banking

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  • Business process automation

Retaining customers before they leave

Context: A large retail bank managing an extensive customer base across multiple banking platforms.
Challenge: The cost of acquiring new customers significantly exceeded the cost of retaining existing ones.
Goal: Increase customer retention rates through proactive engagement and streamlined service processes, making retention a key performance indicator.
  • 30
  • %
shorter service time for a single customer
  • Banking

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  • Business process automation

Selfie instead of a courier – remote identity verification

Context: Expanding a fully digital channel for secure account opening.
Challenge: The lack of a secure identity verification method that would eliminate the need for physical customer interaction.
Goal: Meet the stringent requirements of Risk, Security, and Compliance departments while enabling a seamless digital onboarding experience.
  • 30
  • %
of applications submitted remotely using selfie-based identity verification
  • Insurance

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  • Business process automation

Process changes without touching legacy systems

Context: Delivering a large-scale initiative to optimize critical business processes across the organization.
Challenge: Business improvements were constrained by the slow release cycles and limited flexibility of legacy systems.
Goal: Implement a platform that enables rapid, independent introduction of process and decision logic changes without modifying core legacy applications.
  • 41
  • x
implemented automated decision rules
  • Banking

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  • Business process automation

Digital gift cards as a new sales channel

Context: Expanding a modern value-added services (VAS) offering within mobile applications.
Challenge: The need to quickly increase the overall attractiveness of the customer offering and enhance user engagement.
Goal: Create a completely new, scalable, and sustainable revenue stream through digital gift card distribution.
  • 30
  • s
from purchase request to gift card delivery
  • Retail

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  • Custom Solutions

One platform for online and offline advertising

Context: Building a software platform for managing multi-channel advertising campaigns across digital and physical environments.
Challenge: Supporting both online advertising and networks of physical digital displays within a single, unified ecosystem.
Goal: Create a flexible and scalable platform that serves businesses of all sizes – from small companies to large enterprises.
  • 30
  • ms
average system response time
  • Logistics

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  • Business process automation

Automated IT access management

Context: Supporting an organization with more than 10K employees and a high rate of staff turnover.
Challenge: Constant operational pressure caused by manual provisioning and deprovisioning of IT access rights.
Goal: Automate the entire lifecycle of access management, from granting permissions to revoking them, while improving security and operational efficiency.
  • 10
  • K
system users supported
  • Banking

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  • Business process automation

Credit instructions moved to digital channels

Context: High-volume processing of credit-related requests and instructions for retail banking customers.
Challenge: All customer requests had to be handled exclusively through physical branch networks, creating operational bottlenecks and limiting accessibility.
Goal: Shift credit instruction handling to digital channels, enabling customers to complete requests remotely while reducing operational workload.
  • 80
  • %
back-office automation achieved in 3 days
  • Banking

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  • Business process automation

Multiple insurance offers in one place

Context: Managing a large portfolio of customer contracts with a continuous demand for motor insurance products.
Challenge: The lack of a fast and convenient way to compare offers from multiple insurers within a single system.
Goal: Implement a solution that enables quick comparison of insurance premiums and streamlines the quotation process for customers and advisors.
  • 3
  • min
from application submission to insurance offer
  • Banking

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  • Process Inventory and Analysis

Corporate client onboarding 

Context: Serving large enterprise clients that expect rapid activation of services and efficient onboarding processes.
Challenge: An unstructured onboarding process involving multiple departments, resulting in delays and limited visibility.
Goal: Standardize, accelerate, and improve monitoring of the onboarding process across the organization.
  • 27
  • x
onboarding processes mapped and analyzed
  • Banking

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  • Business process automation

Takeover and modernization of a mission-critical CRM system

Context: A corporate CRM platform that had been developed and expanded internally over many years.
Challenge: Growing technical debt, increasing maintenance complexity, and the absence of up-to-date system documentation.
Goal: Stabilize the platform, improve code quality, and modernize a business-critical system while ensuring uninterrupted operations.
  • 11
  • M
customer and business records under management
  • Real Estate

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  • Machine Learning

ML replaces manual invoice processing

Context: Managing a large real estate portfolio across Poland and Western Europe.
Challenge: Handling a high volume of incoming invoices, accounting notes, and cost documents on a daily basis.
Goal: Eliminate time-consuming manual document processing and reduce the administrative workload on back-office teams.
  • 2
  • FTE
reduction in manual processing operations
  • Retail

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  • Staff Augmentation

eCommerce integrated with enterprise backend systems

Context: Launching a new online sales channel to support business growth and digital customer acquisition.
Challenge: Adopting an external commerce platform while maintaining consistency across internal business systems.
Goal: Deeply integrate the BigCommerce platform with the organization's proprietary order management and fulfillment ecosystem.
  • 4
  • K
orders handled daily
  • Logistics

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  • DevOps

One CI/CD pipeline across multiple technologies

Context: A complex enterprise IT environment operating across multiple technology stacks and development ecosystems.
Challenge: Executing a large-scale, multi-stage migration of systems and applications to cloud-based infrastructure.
Goal: Significantly reduce time-to-market for new IT initiatives through standardized, automated delivery processes.
  • 10
  • +
enviroments created automatically