Identify gaps in data and information flow.
Examine internal processes.
The larger the scale of the company's operations, the harder it is to monitor processes and measure the efficiency of tasks within individual business domains.
- Czy obieg informacji odbywa się zgodnie z przyjętą strategią?
- Czy każdy pracownik posiada wiedzę i umiejętności, aby terminowo realizować swoje zadania?
- Jaka jest realna skala odstępstw od instrukcji i procedur wewnętrznych ze względu na brak optymalizacji przebiegu procesów?
The optimal method for analyzing business processes must address the most important aspects for the organization:
- Is the volume of tasks suited to frequent rotations in operational teams?
- Are users supported by appropriate systems rather than Excel files?
- Are manual tasks the result of existing internal procedures?
- Does the examined business domain have the ability to scale and adapt, for example, as a result of dynamic sales growth?
Depending on the industry's specifics and the ecosystem in which a given enterprise operates, it is necessary to apply proven methods of supporting business domains tailored to the organization's culture and maturity. Process analysis can focus only...
Process analysis can be focused on selected elements (e.g., data and systems) or encompass a wide spectrum of activities, including actors and events in the process flow across multiple units and decision points.
The EVENTSTORMING method
Mapping a specific business domain during EventStorming workshops is based on a unified notation focusing on four fundamental elements:
- Event - events and activities performed in the given process
- Actor - the performer of the activity
- External System - systems and tools supporting the performance of activities
- Hot spot - critical points in the process requiring client investigation.
Workshop participants (a maximum of 5-6 people) start by identifying individual activities within a specific business area or within a named process (operational, sales, administrative, etc.).
The result of the work is the gradual filling of the workspace (e.g., a board in the MIRO tool) with cards or stickers according to the above categorization of elements.
During workshops moderated by experienced Finture analysts, participants quickly create an accurate picture of the information flow between themselves and identify key nodes
of the process, as well as its dependence on specific data, IT systems, and events occurring within the organization.
Podczas warsztatów moderowanych przez doświadczonych analityków Finture, uczestnicy szybko tworzą realny obraz przepływu informacji pomiędzy sobą oraz identyfikują kluczowe węzły procesu, a także jego zależność od określonych danych, systemów IT oraz zdarzeń występujących w organizacji.
Key benefits
After just a few initial workshops based on the EventStorming method (average duration of a single session is 3-4 hours), participants notice many valuable elements of this method. These include:
- a consistent communication language developed during joint workshops
- the actual paths of the main process and subprocesses
- standardization of definitions and terminology for key events in the process flow
- understandable mapping of actors, events, systems, and data in one place
- roles and competencies required for the execution of specific operational activities
- consistent visualization of input and output conditions for the identified decision nodes
- comparison of the knowledge contained in the organization's internal instructions and procedures versus the actual actions within the teams
Documented view of processes
The inventory of processes can proceed iteratively, allowing for a gradual deep dive into process details. This can include:
- Activity map built during the first EventStorming workshops, along with a view of information and data flow, actors, and identification of systems involved in manual activities.
- Process Diagrams including individual actors and key points (steps) of the process (pools, swimlanes)
- Modeling based on the widely understood BPMN 2.0 notation. Creating process diagrams that include additional elements such as rules, permissions, conditional logic, external integrations, etc. We can create implementation models – a detailed description at the level of use cases prepared for development.
Activity map
Process diagram
BPMN Model in Flowee
Additional advisory and analytical services
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Get to know your organization better and inventory your processes
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At Finture, we also provide advisory services in preparing organizations for the Digital Operational Resilience Act. We conduct BIA analysis, define RTO (Recovery Time Objective) and RPO (Recovery Point Objective), and build procedures based on ISO 31000 and NIST
