that successful digital transformation requires a well-defined strategy, leadership commitment, and a focus on creating value through improved customer experiences and operational efficiency. However, there is another perspective without which we cannot move forward with the transformation.

Looking at the DESI index, we can see that many countries struggle to achieve digital transformation at levels above 50%. The problems with implementing digital transformation hurt both public services and the private sector. In this article, we want to take a closer look at the obstacles in the process.