Digitising the mortgage process – where to start when a full-scale transformation isn’t an option?

A mortgage is one of the most complex banking products. The multi-stage process involves numerous organisational units within the bank. Furthermore, it is governed by legislation and internal procedures. For years, it relied on paper forms and visits to the branch. The ideal scenario is, of course, a fully digital mortgage and digital application process. In such a model, the customer does not

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Quick UX improvements and prioritising changes to financial systems

Implementing meaningful UX improvements in complex banking and insurance platforms does not necessarily require budgets running into the millions. Nor does it require an immediate overhaul of key technology platforms or implementation processes lasting several months. There are a number of optimisations that can be introduced relatively quickly, bringing immediate operational relief to staff and increasing customer satisfaction. Translated with DeepL.com (free version)

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