IT services · systems · digital transformation
Banking automation that performs
Banking automation that performs
5 months
Full deployment at VeloBank –
from kick‑off to go‑live
30 %
Faster customer service
across automated banking processes
5
Rated on Clutch · verified reviews
Banking process automation
What does the digital bank of the future actually look like?
What does the digital bank of the future actually look like?
It’s not just a mobile app. The digital bank of the future handles account opening, loan applications, mortgages, and credit limit increases automatically – with no paper, no manual handoffs, and no branch visit required.
That means two things happening at the same time: employees are relieved of repetitive processing tasks, and customers receive decisions faster – through whatever channel they prefer.
Achieving this requires more than digitising a form. It requires end-to-end process redesign, integration with existing bank systems, and an automation engine capable of handling compliance, risk, and document verification without human intervention at every step.
- Faster application processing – credit cards, mortgages, and limit increases handled automatically, from submission to decision
- Reduced employee workload – repetitive document checks and status updates are automated, freeing staff for higher-value tasks
- Better customer experience – shorter wait times and self-service access across mobile and internet banking channels
- Lower cost per product – reduced manual handling directly lowers the operational cost of issuing credit and deposit products
Process mapping & optimisation
From process discovery to live automation
We don’t start with code. We start with visibility – mapping your processes before a single line is written.
1
Process mapping
Joint workshops with your analysts to create a visual, complete representation of each process – often revealing gaps never seen before.
2
Bottleneck analysis
3
Integration design
4
Build & deploy
Automated workflows delivered on Flowee, with monitoring, SLA dashboards, and employee task queues live from day one.
System integration
Connecting to your entire bank ecosystem
Banks operate complex, multi-layered IT environments. Any automation that can’t integrate with that environment in full – will create new silos rather than eliminating them.
That’s why, when designing automated processes, we account for every system touchpoint from the start. We integrate across all access channels and connect with internal systems and existing bots.
Integration complexity is treated as a known project risk, not a discovery item mid-delivery.
Core banking systems
Account data, product records, transaction history – accessed via REST, SOAP, or message queues
Credit scoring integration
Real-time scoring and credit history queries
Document management automation
DMS, e-signature, OCR – for automated, hands-free document verification
All access channels
Mobile banking, internet banking, branch systems, call centre – unified in one process
Existing bots & RPA
Flowee orchestrates existing bot infrastructure – no need to replace what already works
Your specific stack
Custom connectors scoped and delivered as part of every project
Custom solutions for banking
Less manual handling.
Faster processing. Lower cost per product
A high level of process automation makes hands-free document verification possible – reducing the involvement of bank employees, speeding up service, and shortening task completion times across a wide range of document types and legal forms.
Credit origination
Credit card & loan application documents
Identity documents, income verification, application forms, and credit bureau outputs – verified and processed automatically as part of the application workflow.
Deposits & instructions
Credit deposit instructions
Previously branch-only documents – now submitted through mobile and internet banking. Automation reduced the operational cost per instruction while increasing customer accessibility.
Limit management
Credit limit increase requests
Customer requests, scoring recalculation inputs, and approval documents – handled end-to-end without manual review at each step, across all channels simultaneously.
Additional document types
Other legal forms & banking documents
The same automation approach applies to various types of documents and legal forms beyond credit products.
Case Studies
Automation in action – results from real deployments
Automation in action – results from real deployments
Credit Card Issuance
3 Minutes to Contract
The Challenge: A massive bank ecosystem with +80 integration services required a bridge between rapid "Digital Banking" UX and strict "Risk Department" stability.
The Solution: We deployed a streamlined risk assessment model and hyperautomated the sales flow across 5 service channels and 7 internal departments.
30%
increase in remote application volume
Credit Limit Sales
40% Remote Adoption
The Challenge: Supporting a complex product range, including legacy products migrated from other banks, while maintaining a seamless omnichannel experience.
The Solution: Technical verification from Day 1 enabled us to simplify complex income-source logic and integrate +100 services without compromising system integrity.
3M
system users with mass adoption of the functionality
Operations Transformation
80% Back‑office Automation
The Challenge: Moving high-volume credit dispositions (repayments, suspensions) from physical branches to digital channels to reduce operational overhead.
The SolutionWe digitized the entire disposition lifecycle. During the COVID-19 pandemic, we automated 80% of standard cases in just 3 days to handle a surge in requests.
70%
of dispositions moved to remote channels
Flowee: the ultimate BPM platform
Gain a competitive edge with swift time‑to‑market
Gain a competitive edge with swift time‑to‑market
A low-code BPM platform that connects process automation with document management – from invoice handling to employee onboarding – in one seamless system.
- Invoice processing
- Document approval & signing
- Correspondence management
- Customer service support
- Claims & complaint handling
- Sales automation
- Employee onboarding
- Leave request management
Ready-made solutions
Purpose-built modules beyond process automation
Purpose-built modules beyond process automation
Compliance Applications and Registry of Entities
Compliance Applications and Registry of Entities Comply is a system for handling requests. It replaces the traditional, email-based way of working. It also eliminates the need for paper documentation. It provides a single, consistent tool for registering inquiries and issuing opinions in the Compliance area. Intuitive forms guide the user through each step of the process, making it easier to choose the correct processing path and shortening response times.
Discover comply →
Automation and security
All organizations today face the challenge of protecting their IT infrastructure from cyberattacks. That’s why companies using multiple IT systems develop security management policies. However, involving many decision-makers and ensuring compliance with these policies is a major challenge – even for well-managed, large organizations.
Discover secure →
Flowee BPMS
Avoid the risks and costs of a forced jump to Camunda 8. Flowee BPMS is a secure, enterprise-grade fork of Camunda 7 CE, built specifically for financial institutions that demand stability and control.
Discover Flowee BPMS →
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Powering processes in leading financial institutions
Powering processes in leading financial institutions
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