IT solutions for the insurance sector
IT solutions for insurance
Increase the extent to which you automate your processes beyond just selling travel insurance online. You will successfully implement operations automation such as claims handling or motor insurance sales.
Your technology ecosystem
The right tool for the job
With the right insurance IT solutions – including Flowee, iClaimsRouter or Camunda– you can automate key processes such as customer segmentation, technical claims handling, medical assessments, and vehicle inspections by external experts.
Keep customers informed at every stage with automated SMS and email notifications.
- Automated segmentation
- Technical claims handling
- Medical assessments
- Vehicle inspections
- SMS notifications
- Email notifications
Claims handling
Streamline claims handling
and improve efficiency
Easy-to-use tools for intelligent claim segmentation can reduce processing times, streamline claims operations, and improve the customer experience – helping your organization build a more efficient, customer-centric claims process.
Thanks to predefined rules, refer the claim to the relevant liquidation unit within the organisation, pass the order to the expert, and generate the appropriate letter with a set of attachments to the customer or a link to the portal for valuing the claim using the simplified method or self-liquidation.
Intelligent segmentation
Business rules automatically route each claim to the appropriate claims-handling unit.
Faster claims processing
Requests for expert assessments, medical opinions, and vehicle inspections can be triggered automatically.
Automated communication
SMS and email notifications keep customers informed at every stage – without requiring manual intervention from a consultant.
Self-service claims handling
Generate a link to a simplified valuation or self-service claims portal automatically and include it in the customer communication.
Change parameters on the fly
A surge in claims after a severe weather event? The routing engine lets you redirect claim volumes without interrupting operations.
Complete case audit trail
Every decision, document, and data change is recorded – ready for audits and regulatory requirements.
Claims handling workflow
How can such a system work?
An example of a motor insurance claim journey – from initial notification through to the final decision.
Case studies
Automatyzacja ubezpieczeń – results from real deployments
- Szkody komunikacyjne
Credit Card Issuance
3 Minutes to Contract
Challenge: A massive bank ecosystem with +80 integration services required a bridge between rapid "Digital Banking" UX and strict "Risk Department" stability.
Solution: We deployed a streamlined risk assessment model and hyperautomated the sales flow across 5 service channels and 7 internal departments.
30%
increase in remotely submitted applications
- Szkody komunikacyjne
Credit Limit Sales
40% Remote Adoption
Challenge: Supporting a complex product range, including legacy products migrated from other banks, while maintaining a seamless omnichannel experience.
Solution: Technical verification from Day 1 enabled us to simplify complex income-source logic and integrate +100 services without compromising system integrity.
3M
system users with mass adoption of the functionality
- Szkody komunikacyjne
Operations Transformation
80% Back‑office Automation
Challenge: Moving high-volume credit dispositions (repayments, suspensions) from physical branches to digital channels to reduce operational overhead.
SolutionWe digitized the entire disposition lifecycle. During the COVID-19 pandemic, we automated 80% of standard cases in just 3 days to handle a surge in requests.
70%
of dispositions moved to remote channels
Real-time flexibility
When time matters
The implementation of the claims process requires an organization to have the ability to quickly adapt daily processes to the current situation.
A surge in property claims following heavy rainfall may require claims to be handled by multiple teams or more cases to be routed through a simplified claims path. A routing engine addresses this need by allowing process parameters to be changed on the fly.
Modern user experience
In the age of the Internet – and as Generation Z enters the workforce – organizations face growing expectations around digital experiences. Insurance IT solutions with a user-friendly, visually appealing interface, both for customers and internal teams, have become the new standard.
With Finture, you can transform and optimize existing applications to achieve a new level of quality. This goes beyond simplifying user journeys or adding new communication channels – it also enables a more innovative approach and modern design.
Analytical approach
Analysis is a crucial stage of software development, providing solid foundations before implementation begins. Finture understands the importance of this step and brings together an experienced team of insurance industry experts.
Our domain expertise and hands-on experience help shorten the path from analysis to a working solutionmaking the entire process more efficient. With Finture, you can be confident that your project will be delivered professionally and tailored to the specific needs of the insurance industry.
Our products
Explore our ready-made IT solutions
for insurance
01 — BPM Platform
We know our clients rely on a wide range of systems. That's why we integrate our solutions with your existing systemsto create the most efficient processes possible. This enables seamless operations across multiple access channels, as well as with robots and internal systems.
Explore Flowee →
02 — Routing engine
iClaimsRouter is a microservices-based solution that can be deployed on-premise or in the cloud. It integrates with your policy administration system, claims system, UFG database and Eurotax.
Explore iClaimsRouter →
Implementation journey
How we work
on insurance projects
Four stages – from the initial conversation to a fully operational claims or sales process.
01
Initial consultation
We learn about your current claims or sales process and integrations with UFG, Eurotax and your policy administration system. We can sign an NDA if required.
02
Discovery workshops
We map the process using BPMN 2.0, taking into account the role of the claims system, assessors and customer communication channels.
03
Design & integrations
We design forms, segmentation rules and integrations with UFG, Eurotax and your core insurance system – iteratively, in sprints.
04
Pilot one process
We start with a single process, such as motor claims, measure the results, and only then scale to additional product lines.
FAQ
Frequently asked questions
Insurance automation in questions & answers.
What is process automation in insurance?
Insurance process automation means handling claims and policy sales activities – such as segmentation, assignment to a claims handler, expert referrals, valuation and customer communication – through a BPMS process engine integrated with the policy administration system, claims system and external data sources. People handle exceptions and non-standard cases rather than every claim manually.
Does automation require replacing the policy or claims system?
No. The BPMS engine and iClaimsRouter act as a process layer on top of your existing systems and integrate with them through REST/SOAP APIs and dedicated connectors. Your policy and claims systems remain unchanged.
What is the difference between Flowee and iClaimsRouter?
Flowee is a broader BPA platform designed to support a wide range of processes, including sales, claims handling and back-office operations. iClaimsRouter is a specialized solution for routing motor insurance claims, with native integration with the UFG database and Eurotax. They can also be deployed together: iClaimsRouter as the routing engine and Flowee as the orchestration and forms layer.
Ile trwa wdrożenie pierwszego procesu?
[DO UZUPEŁNIENIA: realne widełki z projektów Finture w ubezpieczeniach – zakres pilotażu w tygodniach/miesiącach.]
Nie publikować bez potwierdzenia z zespołem delivery.
Are automated claims processes compliant with regulatory and data protection requirements?
Yes – provided that the process platform offers an audit trail, access controls and operational traceability. Processes executed in a BPMS have clearly defined rules and a complete execution history, making it easier to demonstrate compliance with KNF requirements and data protection regulations concerning injured parties and customers.
You may also be interested in
We solve similar challenges across other industries
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Leasing process automation
From application and credit scoring to sales and insurance renewals throughout the leasing lifecycle.
Banking
Banking process automation
Onboarding, credit decisions and back-office processes for banks.
Product
Flowee & iClaimsRouter
Talk to the Finture team about process automation and claims routing.
Finture x Gazeta Ubezpieczeniowa
How much does a system that “just about works” really cost?
Discover the real-life case of an insurance company that was losing contracts because of its legacy system faster than it could price them. Learn how to calculate the hidden costs of your core system and what modernization paths are available to your IT team today.
Get in touch
Let’s talk about your processes
If you manage operations or IT at an insurance company, book a free process workshop with Finture experts. In one hour, we’ll map a single claims process and show you where automation can deliver the fastest return.
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