Get to know your organization like never before
Inventory your processes and identify process bottlenecks.
One of the main challenges every company faces is effectively managing its resources — including both products and services, as well as internal processes and procedures. Moreover, inventory today goes far beyond physical goods on shelves or data stored in IT systems. Increasingly, companies realize that monitoring and evaluating internal organizational processes is just as important. A thorough understanding and control of these processes can have a tremendous impact on efficiency, productivity, and ultimately, the overall success of the organization.
How to do it?
By utilizing analytical workshops conducted using the Event Storming technique,
you will be able to diagnose your organization. This method, developed by Alberto Brandolini, enables a fast and effective
understanding and identifying business processes as well as pinpointing inefficiencies.
In the workshops, you will use
only the essential notation elements defined by the aforementioned technique:
Actor identifying the performers
of activities,
Hot spot unknowns and/or points
requiring optimization
on the client's side.
How do we conduct the workshops?
- In groups of up to 6 people
- We use Miro and any communication tool
- We invite individuals who perform process activities
- Each workshop lasts 4 hours
- We recommend conducting the first workshop at the client's location (subsequent workshops can be held online)
What will be the outcome of our work?
A comprehensive document that thoroughly describes key processes or procedures, based on the template we have developed. In defining these processes, we focus on ensuring a smooth flow of information, creating a coherent system that perfectly aligns with your company’s needs. Moreover, we do not limit ourselves to analyzing the functionality of systems involved in the processes or the data itself — our goal is to create a holistic picture that enables you to effectively manage and continuously improve your organization’s operations.
Which inventory should be commissioned?
Process
A business process is a sequence of interconnected activities or steps designed to achieve a specific outcome or goal, such as selling a product, providing customer service, or processing an order. Business processes are outcome-oriented — they have a clearly defined starting point, a set of actions that need to be performed, and an endpoint. For example, business processes include the “Customer Order Process” or the “Employee Recruitment Process.”
A process describes what needs to be done to achieve a specific outcome on a macro scale (e.g., handling a customer order).
Procedure
A procedure is a detailed description of how to perform a specific task or action within a business process. It includes concrete steps, instructions, guidelines, and standards that employees must follow. A procedure is often more detailed and specific than a process — for example, the “Customer Complaint Handling Procedure” may be part of the broader “Customer Service Process.”
A procedure is a detailed description of how specific tasks should be carried out within a given process (e.g., step-by-step instructions on how to verify an order).
Process Inventory
- Business process documentation: A detailed description of processes, including their purpose, scope, inputs and outputs, key performance indicators, as well as responsible parties and interdependencies between processes.
- Process Map: Diagrams of business processes that visualize the workflow, key decisions, and checkpoints.
- Process Optimization Recommendations: Suggestions for improvements, elimination of bottlenecks, and cost reduction.
This type of analysis is particularly useful for organizations that do not have process documentation, have process documentation that is outdated, are considering process optimization or automation, are growing and need updates, or require consultation.
Procesdure Inventory
- Business Procedure Documentation: A compilation of all or selected procedures in effect within the organization, including their purpose, scope, steps, and responsible individuals.
- Procedure Map: A visual representation of the interconnections between procedures in the organization, showing how these procedures influence each other.
- Compliance Analysis Report: An assessment of whether existing procedures meet the internal requirements of the organization and legal regulations.
Recommendations for Changes: Proposals for improvements or modifications to procedures that could enhance efficiency or compliance.
This type of analysis is particularly useful in many situations. It proves effective in environments with high employee turnover. It also helps after changes in management positions. It is valuable when inconsistencies appear in task execution and worth applying when reports indicate a high number of complaints — especially those related to customer service.
How long does it take and cost?
~ one month
~24 000 PLN + VAT*
~15 MD*
*In the case of lower labor intensity, we only charge for the actual work done.