Digital Transformation of credit deposits
Client
Large financial institution operating in the banking sector (top 5 banks in Poland) expecting increased automation in the area of credit instructions
Expectations
The client expected an increase in automation in the area of issuing credit instructions in order to reduce costs on the Operations side. One of the ideas was to introduce handling of instructions in the Internet channel.
Project
The client decided to meet the growing market expectations in terms of handling credit instructions:
- First, early loan repayment,
- Additionally, changing the repayment account,
- Furthermore, loan installment suspension,
- Also, extending the loan term,
- Fifth, changing the payment date.
Previously, these requests had to be submitted at the Bank’s branches. Now they are available via online and mobile banking, relieving branch staff and giving consumers broader and easier access to services. Moreover, after the functionality went live in 2020, following the outbreak of the COVID-19 pandemic, customers began submitting installment suspension requests in large numbers. In response, the project team quickly adapted to customer needs. They successfully automated the Backoffice process, covering 80% of standard cases.
Results
After the implementation, customers began to use the new functionality on a mass scale, which significantly reduced the costs of handling the process, as well as increased the sales volume. The introduction of a simplified credit risk assessment and omnichannel procedure improved the customer experience.
Info
Sector
Banking
Service
Automation
of business processes
Technologies
Java, JavaScript, BPM
Key figures
70%
dispositions made via remote channels
80%
processes automated in 3 days during the COVID lockdown19
6
integrated systems
3
service access channels
Efficient Digital Banking
Whether you are a cooperative bank or one of the largest in Poland, we can help you optimize your processes and turn them into higher efficiency for your organization.
With us, you will carry out both the automation of increasing the limit on the card and the process of granting a mortgage.
Custom software development
Our company fully understands that our clients’ individual needs require a personalized approach. That’s why our team of technology and insurance industry experts is ready to develop software tailored to meet the unique requirements and specific nature of each client’s business.
Our experience and attention to every detail are the keys to the success of the projects in which we participate.