Hiperautomation
We believe that hyperautomation is the key to your organization’s success and the first step toward digital transformation. That’s why we use technologies such as Robotic Process Automation (RPA), Natural Language Processing (NLP), Artificial Intelligence (AI), and Machine Learning – to help you take the next step forward.
Many of our clients are complex enterprises with intricate organizational structures, often managing hundreds or even thousands of business processes. As a result, each of these processes must be identified and clearly defined, with numerous teams involved in their execution — including administrative, sales, product, and operations teams. Every organization strives for efficiency — even those operating on a smaller scale than a corporation. They constantly seek effective methods with the ultimate goal of eliminating waste and better utilizing available resources.
These efforts often lead to one conclusion: organizations need process automation and optimization. To achieve this, they turn to a variety of IT tools — including BPM systems, RPA solutions, artificial intelligence, and low-code platforms. However, the true project challenge lies in the accurate analysis of the AS-IS state and in equipping the right business units with effective functional solutions. And that’s what we’ve been doing for over 20 years.
Hiperautomation
for Insurance companies
Providing customers with fast and convenient service is essential to any Insurance Company's offer. Automated claims handling is a significant efficiency improvement for the Insurance Company, ensuring that the customer receives a quick response at a crucial moment.
Whether you are interested in an off-the-shelf solution or a dedicated one, our team will guide you throughout the process.
Discover our case studies
Automation
customer retention
The client expected support in the area of customer retention. The challenge set was to improve the existing rates with limited operational costs.
One of the project challenges was to individualise the offers prepared for customers. As part of the project, we focused on analysing the data held by the Bank and how a Customer Service Consultant can obtain this data during a telephone conversation with a customer.
Automating credit card applications
The client expected to increase credit card sales from the remote channel, and thus reduce the cost of this product.
The development of a simple and simplified risk assessment model allowed us to find a compromise between Electronic Banking (customer experience) and the Risk Department (ensuring the stability of the Bank).
Automation of credit limit application
In addition to increasing remote credit sales, the challenge was to improve the omnichannel customer experience.
Integration with the Bank's environment (more than 100 integration services) was challenging. Still, the technical verification carried out from the beginning helped mitigate this project risk.
The optimal tool
for process automation
Hyperautomation is the automation of an optimal number of business processes within a company. That's why Flowee was created, seamlessly combining workflow and business process management functions with their automation. Revolutionize your way of working, increase efficiency, and streamline processes in your organization.
Custom software development
Our company fully understands that the individual needs of our clients require a personalized approach. Our team of technology and insurance industry professionals is ready to create software that perfectly suits the unique requirements and specifics of their business.
Our experience and attention to every detail are the keys to the success of the projects in which we participate.