Automation of internal IT processes
Client
A large logistics institution operating in Poland (top 5) is seeking increased control and security in its internal IT processes.
Expectations
The client expected a solution supporting internal IT processes in the field of automation of access management to IT resources - inference, approval, commissioning. With a large employee turnover (over 10,000 employees, including couriers), the client needed a solution to organize the processes that would reduce the service time, the risk of making a mistake, and thus improve safety, limiting access to the necessary minimum.
Project
For years, the client focused on business processes, postponing the automation of internal IT processes over time. Frequent staff rotation and the need to address security issues raised the priority of an IT4IT solution. The inventorisation of all processes and the way they were run was a huge design challenge. The next step was to harmonize the course and define the acceptance levels necessary for commissioning. Automated acceptance and renewal of permissions are just some of the improvements offered by Finture.
The use of a BPMS class tool (webmethods) was also a response to the ability to quickly react and introduce changes to the process. The solution has been successfully implemented in the customer's infrastructure.
Results
The client's employees use the solution on a mass scale with each request for change (permissions, access, etc.) addressed to IT. Thanks to the process, it is possible to track the status and time of execution of each order.
Info
Sector
Logistics
Service
Automation
of business processes
Technologies
Java, BPM, webMethods
Angular
Key figures
+10000
system users
+10
different IT processes supported by the system
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The optimal tool
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Seamlessly combines work management, business process management, and business process automation functions. Revolutionize how you work, increase productivity, and streamline processes in your organization.
