Bussiness process automation
Client
An insurance company that is part of an international concern - the insurance leader in Central and Eastern Europe
Expectations
An IT tool / system that will enable agile, quick and independent implementation cycle of existing IT systems to react to current business changes in the form of the modification or creation of new data flows between IT systems.
Project
The client started the implementation of a business process optimization program, as a result of which the need arose to provide a tool supporting business and IT in the implementation and optimisation of newly implemented business processes. The tool should enable the implementation of changes on an ongoing basis, agile, regardless of the implementation cycle and release of existing IT systems.
The analysis of the requirements resulted in the decision to implement the BPM platform with the DMN module and its integration with existing IT systems in the area of claims handling.
Results
Finture provided a proprietary BPM class solution that enables the agile design of processes, decision rules, their versioning and integration with the client's domain systems.
Thanks to integration with the client’s existing IT systems of the client, among others call center, claims handling and policy, as well as the functionality of the platform enabling integration thanks to the built-in universal connectors, process optimization takes place outside the legacy systems, which corresponds to the assumptions set for the project.
Info
Sector
Banking
Service
Automation
of business processes
Technologies
Java, JavaScript, BPM
Key figures
7
implemented processes
41
implemented decision rules
100%
system users
+40
integration services
+5
integrated systems
3
service access channels
Automation
in Insurances
Providing customers with fast and convenient service is essential to any Insurance Company's offer. Automated claims handling is a significant efficiency improvement for the Insurance Company, ensuring that the customer receives a quick response at a crucial moment.
Whether you are interested in an off-the-shelf solution or a dedicated one, our team will guide you throughout the process.
Poznaj gotowe rozwiązanie BPM
The optimal tool
for process automation
Seamlessly combines work management, business process management, and business process automation functions. Revolutionize how you work, increase productivity, and streamline processes in your organization.
