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IT access management automation in Logistics

IT access and permissions management automation in a high-employee-turnover organization

10 K

system users supported

10 +

different IT processes handled by the system

Challenge

10K employees, high turnover, and loss of control over access rights

At this scale of employment and frequent workforce changes, IT access management was handled in an unsystematic way – leading to risks of excessive permissions remaining active after employee departures, long request processing times, and a lack of auditability. For years, the organization focused on business processes, postponing IT4IT automation until security requirements and employee turnover forced action.

Key Requirement

Reduce access rights to the absolute minimum necessary – with a full approval workflow, status tracking, and automated permission renewal.

Project

Step-by-step: inventory, standardization, automation

The first phase involved a full inventory of all IT processes related to access management and documenting their end-to-end flows. This was followed by standardization of approval paths and definition of authorization levels required to trigger specific types of access.

Based on this foundation, a system built on webMethods BPMS was implemented, including automated approval for standard requests and automatic renewal of user permissions.

Solution

IT4IT on webMethods – one system, 10+ processes, full transparency

The implemented solution processes every access or permission change request at scale within the client’s infrastructure. Each request is assigned a status and a measurable completion time, giving the IT department full operational control and providing auditors with a complete end-to-end traceability trail.

Key Decision

Selecting webMethods as the BPMS platform enabled rapid adaptation to process changes – modifying approval flows or adding new resource types does not require a full development lifecycle.

Results

10 K

system users supported

10 +

different IT processes handled by the system

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Client

TOP 5 logistics operator in Poland

Sector

Logistics

Service

Business process automation

Technologies

Java, BPM (webMethods), Angular

Competencies

Hyperautomation, Digital Transformation

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Krzysztof Chyliński – portret

Krzysztof Chyliński

Head of Advisory

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